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Effective Date: April 20, 2025
Modern Fuel warrants that every pen, pencil, or mechanical writing instrument we manufacture will be free from defects inmaterials andworkmanship for100 years from the original date of purchase, when used under normal writing conditions and maintained as outlined in our care resources.
If a covered defect arises, we will, at our discretion:
Repair the product using new or serviceable parts.
Replace the product with an identical or functionally equivalent model; or
Supply the parts and instructions needed for you to complete the repair yourself.
Parts and labor for approved warranty work are always free of charge.
Your Modern Fuel warrantytravels with the instrument, not the invoice:
Original owners — automatically covered.
Secondary owners or gift recipients — also covered, provided the item is an authentic Modern Fuel product.
Simply include the original purchaser’s name or order number inside the return package (a sticky note is fine).
No additional proof‑of‑purchase paperwork is required.
|
Category |
Explanation |
|
Consumables |
Ink refills, leads, erasers, gaskets, springs, O‑rings, or other expendable components. |
|
Cosmetic & Finish Wear |
Patinas on copper or bronze, color changes, scratches, dings, or normal wear to Cerakote, anodizing, PVD, DLC, or other coatings. |
|
Improper Use / Modification |
Damage from disassembly beyond published instructions, misuse, accidents, unauthorized modifications, or exposure to corrosive environments. |
|
Loss or Theft |
Lost, stolen, or irreversibly damaged instruments. |
|
Timeframe |
United States |
International |
|
Within 60 days of purchase |
• First claim:Free round‑trip shipping (pre‑paid label). • If the first claim turns out to be an assembly/maintenance issue rather than a true defect, we still cover that shipping. |
• Customer ships the item to us at their cost. • We return it at our cost if the issue is confirmed as a defect; otherwise, customer pays return shipping. |
|
After 60 days |
• Most issues resolve with cleaning or re‑assembly (see our YouTube guides). • Prefer we do it? Either: – pay actual round‑trip cost,or – choose our flat$10 pre‑paid label service (US only). |
• Customer pays inbound and outbound shipping (plus any duties/VAT). • Warranty parts and labor remain free. |
Tip: Often we can resolve problems by email if you send photos or a short video. That keeps your instrument in hand and avoids shipping cost altogether.
Email us — support@modernfuel.com with a description, photos/video, and theoriginal purchaser’s name (or order number, if handy).
Follow troubleshooting steps — we may suggest simple re‑assembly or cleaning first.
Ship (if needed) — we’ll email instructions and, if applicable, a pre‑paid label.
We inspect & service — typical turnaround is 3–5 business days from receipt.
Return shipment — tracking is emailed once your instrument is on its way home.
Modern Fuel’s liability is limited to repair, replacement, or refund of the original purchase price. We are not responsible for incidental or consequential damages.
Any implied warranties (merchantability, fitness for a particular purpose, etc.) are limited to the duration of this express warranty, unless otherwise prohibited by law.
This warranty grants you specific legal rights. You may also have other rights that vary by state or country.
Over 90 % of “warranty” requests are resolved with a five‑minute cleaning or re‑assembly:
Pencil lead not advancing smoothly? – See Modern Fuel Pencil Deep‑Clean on YouTube.
Clip feels loose? – Follow the re‑torque steps in How to Re‑seat Your Modern Fuel Clip.
All instructions are available at modernfuel.com/pages/instruction-page-master. Video help is located at https://www.youtube.com/@modern_fuel/videos.
|
Potential Scenario |
Covered? |
Notes |
|
Purchased second‑hand at a swap meet |
Yes |
Include the original purchaser’s name if known; otherwise, note “unknown.” |
|
Inherited from a relative |
Yes |
Same as above. |
|
Custom Cerakote scratches over time |
No |
Finish wear is cosmetic. |
|
Bent clip after using it as a pry bar |
No |
Misuse excluded. |
|
Needs deep cleaning after 10 years of heavy graphite use |
Yes |
We’ll do it free; you cover shipping per Section 4. |
Still have questions? Our support team is quick, thorough, and staffed by real humans. Email support@modernfuel.com and we’ll make it right—often the same business day.
